- If you have an opening parcel video showing the condition of the product and it clearly demonstrates the damage, we will issue a full refund to your original payment method upon receiving the returned item.

- If an opening parcel video is not available, we will arrange for the damaged product to be picked up by our courier service. Once the damaged product is received and inspected, we will either issue a refund or arrange for a replacement product to be delivered, depending on your preference.